Refund policy

Return Period

We offer a 14-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unworn and unused

  • Have original tags attached

  • Be returned in its original packaging

You will also need a receipt or proof of purchase.

How to Request a Return

To start a return, please contact us at:
📧 magnolica.manager@gmail.com

Returns must be sent to the following address:
[INSERT RETURN ADDRESS HERE]

  • Returns: The cost of return shipping is paid by the customer, except in cases of defective items or store errors.

⚠️ Items sent without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Returns & Exchanges

Return Conditions

  • Return window: 14 days from delivery

  • Item condition: unworn, clean, with tags and original packaging

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Underwear

  • Swimwear

  • Socks

Return Shipping Costs

  • Paid by the customer

  • Free return shipping applies only in cases of defective items or store errors

Refund Processing

Refunds are processed within 14 business days after we receive and inspect the returned item.

Defective Items or Store Errors

If you receive a defective item or there is a mistake with your order, please notify us within 48 hours of delivery.
We will offer either:

  • An exchange, or

  • A full refund

Exchanges

Exchanges are subject to product availability.
If the requested size or model is unavailable, a refund will be issued once the returned item is received.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must be:

  • Unworn and unused

  • With original tags

  • In original packaging

Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are automatically issued to your original payment method within 14 business days.
Please note that banks and payment providers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 magnolica.manager@gmail.com